Shipping & Delivery Policy

Last Updated: [19 Aug 2025]

Welcome to AmpereCart (https://amperecart.com).
We are committed to delivering your orders quickly, safely, and transparently. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders across India.

1. Shipping Coverage

We currently ship orders across India through our trusted courier partners (including but not limited to BlueDart, Delhivery, XpressBees, Ecom Express, FedEx, DTDC, etc.).
For remote or hard-to-reach areas (such as J&K, North-East states, villages), orders may be shipped through India Post (Speed Post / Registered Post). Delivery timelines in such cases may be longer.

2. Processing & Dispatch Time

Orders are generally processed and dispatched within 1–3 working days after payment confirmation.
Prepaid orders are prioritized and usually dispatched faster than COD orders.
In rare cases of stock unavailability, partial shipments or a short delay may occur. Customers will be informed promptly.

3. Estimated Delivery Timelines

Metro & Tier-1 Cities: 3–5 business days
Tier-2 & Tier-3 Cities: 5–10 business days
Remote / Difficult-to-Serve Areas: 7–15 business days

Note: Delivery times are estimates only. Actual delivery depends on courier serviceability, unforeseen delays, weather conditions, or regional restrictions.

4. Shipping Charges

Prepaid Orders (UPI/Card/Netbanking):
- Free shipping on orders above ₹500
- Orders below ₹500 → ₹50 flat shipping fee
Cash on Delivery (COD):
- COD available for orders from ₹100 to ₹2000
- Orders above ₹599 → ₹30 COD charge
- Orders below ₹599 → ₹80 COD charge

Note: COD availability may be restricted for certain products, pin codes, or high-value orders.

5. Order Tracking

Once dispatched, you will receive an email/SMS with tracking details.
You can track your shipment directly via the courier partner’s website or through our website’s “Track Your Order” section.

6. Delivery & Customer Responsibility

At the time of delivery, if the package appears damaged or tampered with, please refuse to accept it and immediately notify us at support@amperecart.com with photos/videos.
Once accepted, AmpereCart will assume the package was delivered in good condition.
Any claims regarding damaged/missing items must be raised within 24 hours of delivery with proper unboxing photos/videos.

7. Supplier & Invoice Clarification

Some products may be shipped directly from our authorized distributors / partner warehouses (such as Robu, QuartzComponents, MakerBazar, etc.).
In such cases:
- The invoice may carry the supplier’s details and GST number instead of AmpereCart’s.
- AmpereCart itself does not charge or collect GST unless otherwise specified.
- Customers may receive both:
  1. A supplier-generated GST invoice (for compliance)
  2. An AmpereCart order confirmation (for reference only, without GST)

8. Delivery Delays

While we strive to meet delivery timelines, AmpereCart shall not be held responsible for delays due to:
- Courier delays, strikes, or operational issues
- Natural calamities, lockdowns, or government restrictions
- Incorrect or incomplete delivery addresses provided by the customer

9. Customer Support

For any questions related to shipping, please contact us:
📧 Email: support@amperecart.com

10. Governing Law

This Shipping & Delivery Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Jaipur, Rajasthan.